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FAQs

If you have any questions about staying at the Catalina Motel we will answer them!


Where is Catalina Motel?
Sault Ste. Marie, Ontario, Canada.
Do you have any smoking rooms?
No, our establishment is completely non-smoking.
Do you have refridgerators in your rooms?
Yes.
Do you have microwaves in your rooms?
Yes.
Do you have high speed internet in your rooms?
Yes.
Do you have DVD players in your rooms?
Yes.
Do you have irons and ironing boards in your rooms?
Yes.
Do you have coffee makers with coffee in your rooms?
Yes.
What kind of televisions are in your rooms?
39" Flat Screens
How far are you from the Agawa Canyon train station?
About 2 miles.
Do you have full bathtub with shower?
Yes.
Can I park at my door or do I have to go through a corridor?
With all our rooms you can park at your door with outside entrance.
Are your rooms clean?
We have been told by many world travellers that we are one of the cleanest places they have stayed in.
Is there air conditioning in the room?
Yes.
Is there heating in the room?
Yes.
Do you charge for local calls?
No.
What is the charge for long distance calls?
$0.35 per minute with no surcharges.
I am on business and need a long term rate. Can you help me?
From mid-October to May we do offer a long-term corporate rate. Please call us for more information at 1-800-561-9810.
Are there restaurants nearby?
Swiss Chalet, Quattro (steak house), Golden Dragon (Chinese), Casey's, McDonalds, Wendy's, Tim Hortons, Subway, Arby's are all within a block of our establishment. North 82, A&W, Giovanni's (Italian), are a little over a block away.
What type of beds do you have?
All our rooms have 2 double beds queen length.
Do you have Blu-Ray players?
Yes, in each room on top of the television. There is no additional charge for these.
What time does the train leave the station in the morning?
The train leaves at 8:00 a.m.
What time is boarding on the train?
Boarding starts at 7:30 a.m.
Is there food served on the train?
Yes, there is a full service dining car serving breakfast, lunches and snacks.
How long is the stop in the Canyon?
The train usually arrives around 11:30 a.m. and leaves the Canyon around 1:30 p.m.
How long is the train ride?
The train leaves at 8:00 a.m. and gets back usually around 6:00 p.m.
What is there to do in the Canyon?
There is a 300 stair scenic lookout, waterfalls, and a picnic area overlooking Montreal River.
Where does the train leave from?
Sault Ste. Marie, Ontario Canada
Is the train heated?
Yes.
Is there air conditioning on the train?
Yes.
How far is Catalina from the train station?
About 2 miles.
Is there free parking at the railway?
Yes, parking is free at the railway and Catalina Motel.
Is there a shuttle to the railway?
No, however, some people choose to arrange a taxi to shuttle them to the railway.
Can we bring food on the train?
Yes.
Can we bring alcohol on the train?
No. There is alcohol served in the dining car on the train.
What is the cancellation policy for train tickets?
10% of the total package price
What is the cancellation policy for the room?
We require 48 hours notice on the room prior to your arrival date to cancel without any charges.
What is the best time to come in the fall?
Usually any time between mid-September to mid-October. The change varies based on the amount of rain, warm weather, cool weather and peak times are usually within this tme period.
Do I need a passport to enter Canada?
You will need a passport, Nexxus Card or Enhanced Drivers Licence to re-enter the United States.
Are the seats assigned on the train?
No, you are only assigned to a coach. We suggest that you arrive for boarding at the train station around 7 a.m. so you can have your choice of seats on the coach.
What is the difference between the Agawa Canyon train and Tour of the Line?
They both travel the same line but the Agawa Canyon train has a scheduled stop in the Canyon, Tour of the Line train is currently not operating but in the process of being sold.
Is there free parking at the railway?
Yes, there is free parking.